QuickBooks frozen on remote desktops can cause major disruptions to both the quality and quantity of workflow. Moreover, this problem does not come with a warning and can even occur when you are in the middle of a critical task. Although not a single message will appear on the frozen screen as to understand the reason behind the issue, its cause can be narrowed down to a few reasons, including network issues and conflicts in system settings.
Also Read : What is QuickBooks Remote Access and How Does It Work?
In this guide, we will walk you through practical solutions to diagnose the QuickBooks not working on virtual desktops.
If you do not have the time on your hands to manually troubleshoot the problem or would prefer professional help, then we recommend that you connect with our experts at +1(800) 217-0394 to fix the QuickBooks frozen on remote desktop issue.Understanding Frozen QuickBooks Session in Remote Desktop
Although QuickBooks is a highly optimized software, there are a number of reasons that can cause the software to become frozen or unresponsive on a remote desktop. Once this happens, there is a good chance that your workflow will be hindered and productivity declined.
Mentioned below are the most common culprits that can cause the QuickBooks software to freeze on a remote session.
Network Problems: QuickBooks requires a stable network connection to hold a remote session. However, if your internet is acting up, then the software may become unresponsive, and you may see the frozen QuickBooks screen.
Settings Configuration: The QuickBooks software may freeze if you have configured the remote desktop settings too strictly.
Corrupted Files: In case the remote connection files of the software have been damaged, then you may see your QuickBooks frozen on the remote desktop.
Clashing Applications: If you are running applications, such as an antivirus, in your background, then it may flag the remote session as suspicious. Therefore, cutting its access to the resources, and thus, showing you the frozen screen.
Large Company Files: Depending on your license option, the QuickBooks software can only read a fixed number of files at a time. However, if you have surpassed this limit, then the software may freeze.
Also Read : Here’s All You Need to Know About Remote Desktop Error Code 0x3
Fixing QuickBooks Frozen on Remote Desktop Issue?
If you have checked for the mentioned causes but were not able to fix the issue, then you are left with no other option than to roll up your sleeves and start troubleshooting. However, we have done our best to make this process as easy as possible for you. You can follow these mentioned below methods to make the software responsive again.
Solution 1. Close The Application
In order to start the troubleshooting QuickBooks frozen screen on remote desktop issues, you can first try by restarting the application to see whether this can fix the issue or not.
- Right-click on the taskbar and go to the Task Manager.
- From there, locate Users and expand it.
- Look for the QuickBooks remote session and end the task.
- Lastly, restart your application.
Solution 2. Force Reconnection
In case the frozen screen still appears, then there might be a connection issue between the user account and the remote desktop. To fix this, you will need to force a reconnection by:
- Locate Users panel in your systems Task Manager.
- In this panel, look for the user account that is facing the frozen screen issue.
- Here, look for the username and right-click on it, then choose Connect.
- If you have configured the network settings of QuickBooks, then this may require you to enter the user password.
By following the steps that we have mentioned above, you will be able to force the QuickBooks software to reconnection. Once the reconnection is done, you can go back to see whether the remote desktop frozen screen issue has been resolved or not.
Solution 3. Enter The Task Kill Command
Failure to complete a pending task may be the cause of QuickBooks frozen on remote desktop. In this case, you may not be able to solve it by restarting the application, as QuickBooks will resume tasks as soon as you start this, and will again freeze. If this is the cause, then you can try the task kill command.
- Run the Command Prompt in your system and run it with administrative privileges.
- Enter this command taskkill /f /im msrdc.exe and hit the Enter key.
- Restart your system.
This command will force end all the functions of the QuickBooks, thus fixing the QuickBooks frozen on remote desktop.
Solution 4. Clean Your Boot System
If you were not able to identify the root cause of the frozen screen issue in QuickBooks, then you can clean boot your system to resolve multiple issues in one go. Booting the system will help to fix software conflicts, reset drivers, and fix startup programs. You can follow the listed below methods to clean boot your system.
- Go to the System Configuration settings.
- Select Services from the menu..
- Check the box next to Hide All Microsoft Services.
- Make sure that you have marked all the services mentioned in this list.
- Lastly, restart all services.
The time taken to clean boot the services will completely depend on your system’s specs. However, let the process finish. Restart the remote connection and check if the QuickBooks frozen on remote desktop has been resolved.
Solution 5. Edit Registry Settings
Although editing the registry in your system can solve the QuickBooks frozen on remote desktop issue, this is a delicate process and should be approached with caution. This is also the reason why we have included this solution at last in our list.
- Open the Registry Editor window.
- Once there, locate the Client settings by opening Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Policies > Microsoft > Windows NT > Terminal Services > Client.
- On the Client folder, right-click and select New > DWORD (32-bit) Value.
- This will create a new item named “New Value #1”.
- Rename this item to fClientDisableUDP.
- Double-click on this newly created and renamed item.
- Make 1 as the data value and select Decimal as the base.
- Save the changes and restart your system.
Doing this will fix the QuickBooks frozen on remote desktop issue. However, make sure that you follow these steps exactly, or otherwise you will have a bigger problem to troubleshoot.
To Conclude
The QuickBooks frozen on remote desktops issue is fairly common. However, as the screen is frozen, no error or other message appears on it. This often causes users difficulty to understand what has gone wrong. Although there can be multiple culprits behind the frozen screen QuickBooks issue, you will be able to address it by using the troubleshooting methods mentioned in this post.
In case QuickBooks is still frozen in Remote Desktop (RDP) or during cloud hosting, then we highly suggest that you connect with an expert at +1(800) 217-0394 to get the software back up and running